In a recent study, it was shown that:
- Only 55 percent of the Home Care Agencies did a federal background check.
- Only one-third of the agencies test for caregiver skill competency.
- Supervision ranged from non to weekly, and included home visits, telephone calls, and caregivers visiting the office.
By being an educated consumer, you can find a qualified, reputable agency that employees caregivers who will care for your parent with compassion and skill.
Here are ten questions to ask before you hire a caregiver.
- Go through a well known agency. This doesn't necessarily mean a large franchise, but get references before choosing.
- What recruiting methods do they use? How are they finding job candidates? Newspaper ads? Staff agencies? Craigslist?
- What are their hiring requirements for prospective employees?
- What screenings are preformed on caregivers before they are hired? Criminal background checks-federal or state?
- How does the agency assess what the caregiver is capable of doing?
- Does the agency train caregivers? What does the training entail? Are they knowledgeable about elderly health conditions?
- Are the caregivers insured and bonded through the agency?
- IS the agency diligent about sending the same caregiver to their home, rather than a revolving door of strangers who parents don’t know or trust?
- If you are not satisfied with a particular caregiver, will the agency provide a different person?
- Does the agency provide a supervisor to evaluate the quality of home care on a regular basis? How frequently?
These ten questions will provide you with a great start to getting into the type of care and response that you will receive with the agency that you are questioning.